Contact Us

We’re Here to Help

Have a question about a personalized pet gift, your order, or our store policies? We’d love to hear from you.

Get in Touch

Customer Support Email: wuyingrui.xrr@gmail.com

Support Hours: 9:00 AM – 6:00 PM Beijing Time

Typical Response Time: Within 24 hours

We’ll do our best to respond as soon as possible during our support hours.

Questions About an Existing Order?

To help us assist you more efficiently, please include:

• Your order number

• The email address used for your purchase

• A brief description of your question or concern

• Relevant photos, if your message concerns a damaged or incorrect item

Please avoid sending payment card details or passwords by email.

Before You Contact Us

You may find a quick answer on our FAQ, Shipping Policy, or Returns & Refunds Policy pages.

Thank you for choosing wakapets. We appreciate the opportunity to help.

Button: Read Our FAQs